FAQ

Unfortunately, we are currently experiencing delivery delays. This is because, that during Black Week there has been far greater interest in our products than we dared hope for. Our warehouse is working hard right now to get all orders shipped as soon as possible. Unfortunately, we can not promise a specific delivery time.

We apologize for the inconvenience and hope for your patience.

Need more information - read more here.

 

We are always happy to help in case you have questions. You might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.

 


CAN'T FIND AN ANSWER TO YOUR QUESTION?

You are always welcome to contact us at onlinesupportDK@hummel.dk.

Orders

I have placed an order but haven't received an order confirmation - is my order accepted?
CAN I AMEND OR CANCEL MY ORDER?

Shipping

MY ORDER SEEMS TO BE DELAYED - WHAT SHOULD I DO?
What is the delivery time?
Can I track my delivery?

Returns

HOW DO I MAKE A RETURN?
How long will it take before I receive my refund?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
I am buying a present - how can it be returned?
Can I exchange an item instead of getting a refund?
My product is faulty - what should I do?

Payment

I am experiencing problems during checkout – what do I do?
Where can I redeem my discount code?

Discount codes and gift cards

How do I use a discount code?
My discount code is not working?
Can I combine several discount codes?
Can discount codes be used on reduced items?
I have used a discount code on my order and wish to return it - will I get a new discount?
I have already completed my purchase - can I use my discount code?
Can I buy a gift certificate for the hummel online shop?

Other

Can I get notified when a specific item is back in stock?
I recently purchased an item on your webshop, that is now on offer - can I get the difference refunded?