hummel A/S
CBR no. 81198411
(hereafter referred to as hummel A/S)
Balticagade 20
8000 Aarhus C, Denmark
+45 88 70 49 50

These terms of sales and delivery apply to the purchase of goods by private customers on hummel.dk for delivery in Denmark, excluding Greenland or the Faroe Islands.

1. Ordering and payment
2. How to make purchases at hummel.dk (private customers only)
3. Receipt for order received and confirmation of order
4. Delivery
5. Returns
6. Refunds
7. Complaints – If something is wrong with the item
8. Personal data
9. Cookies
10. Choice of law and venue
To make a purchase at hummel.dk, you must be 18 years of age with a valid payment card that we accept. If you are under 18, you can make a purchase with your guardian's agreement, or if you have the legal right to make the purchase.
2. How to make purchases at hummel.dk (private customers only)
Select the goods you wish to purchase and place them in the” shopping basket”. It is possible to revise the contents of the shopping basket up to the actual time of ordering and to continuously check the contents and the price of the goods. Any shipping costs will be shown in the shopping basket.
Any extra payments for shipping, for example, will be calculated when you are ready to pay.
When you are ready to order, click on the basket icon,” Go to checkout” or” Go to basket”. On the ordering page, enter your name, address, delivery address (if different), e-mail and phone number, and choose your preferred method of payment.
The contents of the shopping basket can be changed until your purchase is confirmed by pressing the ”Confirm and pay” button. Payment is made in an encrypted and secure payment window.

A copy of the order will be sent by e-mail once the order has been submitted.
Payment options:
  • PayPal
  • Visa
  • Visa electron 
  • Dankort
  • Maestro
  • Mastercard
  • MobilePay
Once you have placed your order with us, you will receive an order confirmation. We reserve the right not to supply items which are sold out and make reservations for system and pricing errors. A binding purchase agreement is only entered when you have received an invoice from us confirming your purchase.
How much does delivery cost?
Free delivery for all members of clubhummel. Otherwise on purchases 400 DKK and above. For purchases under 400 DKK, delivery costs 25 DKK to a parcel shop and 45 DKK to an address in Denmark.
Who will deliver your parcel?
You parcel will be delivered by PostNord. If you have chosen delivery to an address and you're not there when PostNord attempts to deliver and don't have Modtagerflex (unattended delivery), the parcel will be dropped off at your nearest post office. PostNord is responsible for providing notice of this. The telephone number you provided will be used to send you text messages regarding the delivery.

How long does it take?
You will receive your order within 1-3 working days after placing it. Delivery times may be longer than this during certain campaigns such as sales.

Remember to check your spam folder if the email does not arrive in your inbox.
You have 14 days to return an item purchased on hummel.dk. If you are a member of clubhummel you'll get a full 100 days of return.
The right of cancellation starts on the day the article is received. If the time-limit expires on a public holiday, Saturday, Christmas Eve or New Year’s Eve, the time-limit will be extended until the following weekday. In the case of multiple different items ordered as one order but delivered individually, or one item delivered in several batches, the period will start from receipt of the last item or batch.
You must notify about your return before the expiry of the return period. The message must be given to hummel at onlinesupport@hummel.dk. Alternatively, you can choose to return your goods within the 14 days. 
5.1 Goods exempt from the right of withdrawal
There is no right of return for goods that are manufactured to the customer's specifications or have a distinct personal touch. It includes, but is not limited to, clothing, shoes and items that are printed or embroidered on the customer's request. This is clearly described next to the description of the goods where this applies.
You will lose your right of return if you break the seal on items that are not suitable for return for health or hygiene reasons.
Please use the return label enclosed in the parcel. If it's missing, please contact our customer service. Please note that returning an item will incur a return fee. If you choose to use the enclosed return label, the return fee will be automatically deducted from the refund amount.
Carefully pack your items, enclosing the completed returns slip, and attach the return label to the parcel. Make sure that the label is clearly visible, and that neither the address nor barcode are covered. Please note:If you have several returns, these should be sent separately as refunds cannot be processed together. 
Take your parcel to the nearest post office. It's important to keep the receipt as this is proof of postage. Without a receipt, we unfortunately cannot offer a refund or replacement if the parcel is lost. 
Please note: Once received, the articles may only be handled in such a way as to allow the nature, features and function of such articles to be demonstrated. Among other things, this means that hangtags on clothing must not be removed, and for reasons of hygiene, bathing costumes, underwear garments, socks and stockings must not be tried on.
If you do not use the return label we provide, then you are responsible for returning your package. In this case, you will pay for shipping costs yourself, and hummel will be unable to follow your return.
If you choose this option, send the parcel directly to:
Cella Logistics - Servicecenter
Am Güterbahnhof 2
24976 Handewitt

Please include your name, address and order number on the return package as the sender information. 
Please note that we do not accept parcels sent as cash on delivery.
When returning items, you should ensure that the items are packaged properly. You are personally responsible for the parcel/items until we receive the delivery. Therefore, keep your proof of postage and any Track & Trace number.
Unfortunately, it is not possible to exchange an item. However, you can return your order, and we will refund your purchase, so that you can make a new order on hummel.dk. Goods bought on sale or with a discount code can only be purchased at the same price if the sale price is still valid in the online store.
Products added to your order for no extra charge, i.e. free promotional gifts, cannot be returned. The gifts are only available in a specified period or for as long as stocks last.
Sales: If the price of the product you ordered is reduced in the sale within 24 hours of placing your order, we will refund you the difference. Simply contact our customer services with your order number provided.
Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed.

Please note it can take up to 14 days from the time we receive your package until your money is refunded to your account.
Please note: Once received, the articles may only be handled in such a way as to allow the nature, features and function of such articles to be demonstrated. Among other things, this means that hangtags on clothing must not be removed, and for reasons of hygiene, bathing costumes, underwear garments, socks and stockings must not be tried on.

You may receive a partial refund or even no refund at all. This happens in cases where the value of the goods has deteriorated, such as:

The purchase amount may be forfeited in part or in full. This happens if the article has been devalued because:
- The item has actually been worn or used
- The item bears signs of external smells such as perfume, aftershave, smoke or shows other signs of use/wear
- The item has been damaged while in your care
- The item has been handled in some way other than was necessary to establish the nature and features of the goods and the way they work
- Under the right of cancellation, the restrictions regarding the seal, type of article etc. have not been complied with
- The item seal (hangtag) has been removed.
Your purchase is covered by the Danish Sale of Goods Act including outage regulations. That means that purchasers are entitled to a refund if the complaint is justified and the defect did not arise because of incorrect use of the product or due to some other detrimental behavior.
Complaints must be made within a ”reasonable period” of having discovered the defect or flaw in the item. Customers are recommended to complain as quickly as possible.
Complaints can be lodged by contacting us by e-mail on onlinesupport@hummel.dk. When you make a complaint, please provide as much detail as possible about the issue and attach your invoice.
Further instructions will be received depending on the situation in question.
Remember the goods must always be sent in suitable packaging, and you must always get a receipt for shipment. In other words, you are personally responsible for the goods until we receive them. Therefore, keep your postage receipt, including Track & Trace number.

Please note: We do not accept parcels sent as cash on delivery, or similar. 
Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
In order to shop on hummel.dk, you must at least state your:

Email address
Telephone number

The above data will be retained, along with information on what items you have purchased, for 5 years from the end of the financial year to which the information relates, cf. section 10 of the Danish Bookkeeping Act, after which time the information will be deleted.

If you have created a login so that you can use our self-service option, your personal data and order information will not be deleted unless you ask us to do so.

Data will not be passed on or sold to third parties unless this takes place in connection with restructuring, or with the full or partial sale of the business. Any passing-on of data in such a situation will be compliant with the applicable personal data legislation at the time.

As a customer, you have the opportunity to view the data we hold on you, and you can object to any data that we hold in accordance with the regulations relating to this in the Act on Processing of Personal Data. Any enquiries relating to this should be sent to onlinesupportdk@hummel.dk.
By using hummel.dk, you accept our use of cookies. A cookie is a small data file that is stored on your computer to be able to keep track of what happens during your visit to us, and so that we can recognise your computer. A cookie is not a program, and it does not contain a virus.

If you would like to find out which cookies we use here at hummel.dk, and how to delete cookies, click here.
The purchase of goods here at hummel.dk is subject to Danish law. Any disputes will be settled by the ordinary Danish courts of law.